Common queries answered
Frequently asked Questions
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most customers receive their orders within 5–10 business days after dispatch.
We accept returns and exchanges within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact our support team with your order details.
If your order hasn’t been shipped yet, you can request an address change by contacting us as soon as possible. Once the order is dispatched, we’re unable to modify the shipping details.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor your shipment in real time.
You can reach our support team via email or through our contact form. We typically respond within 24–48 hours on business days.
Please contact us immediately. If the order hasn’t shipped, we’ll update the address. If it has already been dispatched, we’ll do our best to assist, but we cannot guarantee changes.
Yes, we ship to most countries worldwide. Shipping costs and delivery times will vary depending on your location.
Depending on product availability and warehouse locations, your items may arrive in separate packages. You’ll receive tracking information for each shipment.